75 year old grandmother Mona Shaw was unhappy that Comcast had taken a week to totally botch her "triple play" installation. Going to Comcast headquarters, she demanded to speak a manager. They asked her to wait outside. In August. For two hours. Finally she was told that the manager had gone home for the day. After mulling it over over a weekend, she went back to Comcast's offices, this time with her claw hammer. Which she used to smash up the office equipment. As the police led her away, she asked the person who'd made her wait fruitlessly the previous time: "
Now do I have you attention?"
Her punishment: a three month suspended sentence, a $345 fine, and a one year restraining order from showing up at the Comcast offices. And she got her hammer back. Lady, you are the wind beneath my wings. [
article]
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